Public Safety Dispatcher II

The Position Benefits Supplemental Questions
The City of Berkeley Police Department has an exciting opportunity, and is currently accepting applications for Public Safety Dispatcher II. This position performs professional public safety dispatching work; receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; operates various dispatch center equipment including computer terminals; and maintains records.
Typical Duties Include:
Answers 911 emergency and non-emergency calls, and a variety of other public safety telephone lines;
Obtains essential information from reporting parties about the nature of the emergency;
Responds to inquiries by obtaining information from various government agency databases; enters control codes and searches files to research and provide information;
Assesses incoming calls for both police and fire service to determine the nature of the incident and the appropriate call for service type; enters details of the calls into a Computer Aided Dispatch system to create the call for service to be dispatched by either the police or fire control dispatcher;
Assesses pending calls for service; determines available and appropriate police and/or fire resources; dispatches police and/or fire resources via two-way radio and/or telephone, and updates information related to the incident in the Computer Aided Dispatch system;
Monitors and controls all public safety radio traffic; monitors radio channels to ensure the safety of personnel in the field; maintains awareness of location and verifies status of public safety and other specified City traffic personnel;
Prepares broadcasts of critical police emergency calls and general information bulletins via radio;
Records and monitors status changes and narrative updates related to all calls for service, such as time of assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event;
Enters all calls for service;
Utilizes telecommunications devices for the deaf (TDD) to communicate with hearing-impaired citizens calling for service;
Dispatches assignments for other City resources;
Alerts other agencies and coordinates mutual response radio traffic; initiates follow-up calls as requested;
May refer non-emergency calls to other resources including other City departments, and governmental and private agencies;
May issue case numbers to citizens who report incidents;
May be required to manually process calls for service using applicable dispatch procedures; and
Performs related duties as assigned.
Required Qualifications:Equivalent to graduation from high school
Successful completion of the City's Public Safety Dispatcher Training Program
The equivalent of two (2) years full-time experience working independently in emergency services or communications with computer use and/or two-way radio operations with a consolidated public safety agency (dispatching police and fire)
The equivalent of three (3) years full-time experience working independently in emergency services or communications with computer use and/or two-way ratio operations with a non-consolidated public safety agency, and possession of a Peace Officer Standards and Training (P.O.S.T.) Dispatch certificate.
Possession of a typing certificate verifying the ability to accurately type a minimum of 35 wpm. Certification may be from a recognized business school, employment or temporary agency, and must be dated within the past twelve (12) months from the application date. No online certificates will be accepted.
Must be able to pass a psychiatric evaluation.
Must be willing to work evening, night, weekend, and holiday shifts.
Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.
Knowledge and Abilities:Knowledge of:
Terminology used in police, fire, and related emergency radio, and telephone communications;
Operation of computer and communication equipment including telephone, radio, paging, and related systems;
Police and fire emergency procedures; and
Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries.
Ability to:
Remain calm and make rapid and sound independent judgments in emergency situations;
Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry, or difficult to understand;
Communicate tactfully and effectively with the public, and public safety personnel;
Assess multiple priorities and organize workload; analyze situations quickly and accurately, while taking effective action to assure citizen safety;
Operate complex radio, telephone, and various computer systems, and use correct telephone answering techniques, and policies and procedures;
View multiple video display terminals for extended periods of time in variable light conditions; distinguish and interpret the meaning of colors on video display terminals;
Maintain appropriate documentation of events, details, and conversations;
Follow oral and written instructions;
Perform work with a high standard of customer service, professional conduct, and civic responsibility;
Work in a team-based environment and achieve common goals; establish and maintain tactful, courteous, and effective working relationships;
Work in a highly structured environment where all communications are recorded or documented and reviewed as public record; work in a confined area, wearing a headset; work continuously or with interruptions as required, and to stand or sit for extended periods of time;
Learn and memorize City dispatching codes, policies and procedures, names, locations, and other detailed information;
Read and interpret street maps; and
Perform routine clerical and record-keeping duties.
Application Process:Applicants must submit the following:
TYPING CERTIFICATE (Certification must be a minimum of 35 wpm and may be from a recognized business school, an employment or temporary agency, and must be dated within the past twelve (12) months from the application filing date. No online certificates will be accepted.)Your application and responses to the supplemental questions must be filled out completely.
Resumes may also be submitted but are not a substitute for a completed application.
The examination process will consist of:
Review of applications for minimum qualifications for the position and to ensure all materials have been submitted.
Eligible List and Background Evaluation
Names of those passing the examination will be placed on an employment eligible list that will be used to fill vacant positions. Candidates being considered for employment will undergo a thorough background investigation, including, but not limited to prior work history, education and criminal activity.
Final Selection
Those who are selected for hire after the background will receive an employment offer conditioned upon favorable medical and psychological evaluations.
DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate.
All City employees are required to provide services as Disaster Service Workers in the event of an emergency / disaster.
Exam Access Accommodation: In compliance with local, state and federal laws and regulations, the City of Berkeley will employ and promote qualified individuals without regard to disability. The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must do so no later than the final filing date for receipt of applications, otherwise it may not be possible to arrange accommodations for the selection process. Such requests should be addressed to the Department of Human Resources - (510) 981-6800 - hr@cityofberkeley.info - 2180 Milvia Street, 1st Floor, Berkeley CA 94704.
Alternative Application Formats: This application material is available in alternative formats upon request. Alternative formats include audio-format, braille, large print, electronic text, etc. Please contact the ADA Coordinator, 2180 Milvia Street, Berkeley - Phone: (510) 981-6300 - TTY: (510) 981-6347- ADA@cityofberkeley.info and allow 7-10 days for production of the material in an alternative format.
The City of Berkeley is an EEO/ADA Employer.

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