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Accounts Receivable Analyst 2 (4627U) #23090

The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance‚€”academic and artistic, political and cultural‚€”make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: 4/26/2017
Departmental Overview
Financial Operations provides a wide-range of financial services. These include Accounts Receivable, Cash Handling & Banking, and Accounts Payable. We also assist with travel and entertainment expenditures.
This position is responsible for the reviewing and administering a variety of operational and financial transactions and services. Functional areas include receivables account analysis and reconciliation, data collection and reporting, review and control, research and resolution of escalated customer service issues, and assessment and correction of Student Financials system activity.
Responsibilities
Serve as front line subject matter expert and first point of resolution for student financial matters:
Act as primary point of contact for Cal Student Central (CSC) and campus departmental (e.g., Graduate Division, Boalt, Haas, Optometry, etc.) student services staff. Respond to a variety of routine and unusual inquiries such as researching complex financial transactions, escalated system problems, and student/parent concerns about billing processes or transactions. Within established service level agreements for issues tracking ticketing system and Student Financials general mailbox - process simple to complex business requests such as applying/reapplying payments and financial awards and reconstructing account activity to explain outstanding balances.
Serve as a point of contact for students and parents regarding billing, payment and collection processes. Counsel customers on options and consequences of delinquent accounts, registration blocks and invoice disputes. Independently exercise appropriate judgement in exceptional circumstances to waive late fees, release blocks, authorize refunds or similar actions within scope of authority.
Student Aid and refund disbursement:
Determine disbursement eligibility of CS refund check release based on campus policies.
Advise students of refund generation processes and related issues, including foreign tax withholding, electronic funds transfer (EFT) banking interfaces, cancellation of lost, stolen or fraudulently endorsed checks, transmission of outside agency loans/scholarship funds, etc.
Unit Operations:
Identify, suggest and implement procedures for streamlining or improving operations.
Support training initiatives and identify opportunities to improve communication online, in training documentation, and in department correspondence.
Serve as a Subject Matter Expert (SME) in support of the new Student Information System. Contribute to identifying requirements and defining business rules. Participate in testing output of new business processes and quality of converted data.
Under general supervision, research and gather information from a variety of sources; prepare and summarize information and reports relative to new services, regulatory compliance issues and/or operational activities. Prepare reports and analyses to include summaries of financial transactions, evaluation of current and proposed services and business processes, etc. for management review and decision-making.
Other:
Annual TRA 1098-T coordination: Research and resolve inquiries from system-wide TRA service provider and from students/parents. Identify data discrepancies and take appropriate action to resolve these, ensuring that data reported to the Internal Revenue Service is complete and accurate. Participate in system-wide discussions regarding vendor support levels and improvements to service delivery. Assist with testing system programming changes to maintain compliance with IRS regulations.
Professional development.
Required Qualifications
Ability to apply working knowledge of related regulations, processes, policies and procedures to a wide variety of situations.
Understanding of financial data management and reporting systems and interfaces.
Strong analytical, problem-solving, and critical thinking skills.
Effective and sophisticated verbal and written communication skills; ability to communicate clearly and concisely with broad and diverse audiences.
Must be proficient in use of Microsoft Office and common desktop/web applications.
Strong organizational skills and ability to multi-task in a high volume environment.
Ability to perform consistently in an environment of competing demands, frequent interruptions, tight timeframes and fluctuating workloads.
Ability to fulfill the expectations of the position with a high degree of independence, accuracy, initiative and sensitivity.
Listening, negotiating, customer service and interpersonal skills to effectively respond to a diverse customer base on sensitive matters.
Ability to independently exercise appropriate judgement and make sound decisions.
Ability to identify, develop, and implement business processes, practices and procedures for improved unit performance.
Bachelors degree in related area and/or equivalent experience/training
Preferred Qualifications
Experience with higher education student billing accounts or financial aid.
Salary & Benefits
Salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct

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