Team Member (Barista) - Shattuck

About Peet's Coffee Since 1966, our Peetniks have journeyed in the pursuit of better €“ a better blend, a better cup of coffee, a better experience for our customers. Our goal has been to offer the best coffees in the world, without compromise. Collectively, we foster a culture based on authenticity that inspires people to unleash their unique, personal passions and expertise toward achieving our vision and mission. Our coffeebar Peetniks are passionate about our customers, our coffee and our culture. It takes talent and dedication from hundreds of Peetniks to make a single cup of Peet's coffee. Join us!
Team Member: Core Purpose The Team Member's core purpose is to deliver an exceptional customer experience through quality engagement, friendly, quick and genuine service and a clean and well-stocked coffeebar. Team Members contribute to Peet's culture by being team-oriented, punctual and reliable and laser-focused on quality and our customers.
In addition to modeling Peet's culture and values and following policies and procedures, principal responsibilities include, but are not limited to:
Customer Experience:
Engage with customers by welcoming them, providing warm, friendly and genuine service, understanding their needs and thanking them for their visit.
Brew or prepare drip coffee and teas and food items according to Peet's strict freshness and quality standards for customers.
Maintain a 'customer-first' attitude while working with a strong sense of urgency.
Actively work to increase customer traffic and sales through sampling, product suggestions and other initiatives as directed by coffeebar leadership.
Keep a professional overall presentation, by modelling friendly, respectful and business-appropriate communication with coworkers and customers and by maintaining a clean and well-groomed personal appearance.
Daily Operations:
Maintain a meticulously clean and tidy coffeebar environment through regular cleaning, stocking and organizing.
Follow all food and safety standards.
Accurately follow all cash handling guidelines and protect Peet's assets.
Key Competencies:
Focus on Customers: Build strong relationships with customers, anticipate their needs and provide service that exceeds their expectations.
Commit to Learning: Actively seek to grow and develop new skills.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
Previous retail or other customer service experience preferred.
Dedicated to exceeding the expectations of customers.
Excellent attendance and reliability.
Orientation to teamwork.
Ability to multi-task in a fast-paced environment.
Demonstrated passion for quality.
Ability to readily adapt to change.
Open to feedback and committed to continuous improvement.
Ability to embrace new information and learn quickly.
CompensationThe Retail Associate role is a part-time, non-exempt position, offering a competitive compensation package commensurate with the level of responsibilities described above. The role receives an employee discount privilege and qualifies for benefits if eligibility requirements are met and maintained.

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